Get in Touch
Questions about products, orders, or pet nutrition? We're here to help.
Contact Information
Our customer service team is available during business hours to assist with any enquiries. For nutrition advice, our specialists typically respond within a few hours.
Office Address
Unit 14, Avonmouth Business Park
Bristol BS11 9DH
United Kingdom
Business Hours
Monday - Friday: 9:00 - 17:30
Saturday: 9:00 - 13:00
Sunday: Closed
About Our Company
Pirro Perdi Pet has been serving pet owners across the United Kingdom since 2011. What started as a small online shop has grown into a trusted supplier of premium pet nutrition and accessories.
We're a family-owned business based in Bristol, employing a team of 24 staff including certified pet nutritionists and animal care specialists. Our warehouse ships thousands of orders weekly to happy pets and their owners throughout the UK.
Finding Us
Directions to our Bristol warehouse and fulfilment centre.
By Car
From the M5, take junction 18 and follow signs for Avonmouth. The business park is on Smoke Lane, approximately 5 minutes from the motorway. Free parking is available on site.
By Public Transport
The nearest train station is Bristol Temple Meads. From there, bus service 3 runs to Avonmouth. The business park is a 10-minute walk from the Avonmouth bus terminus.
Visitor Information
We welcome visitors by appointment only. Our warehouse isn't set up as a retail space, but we're happy to arrange collection for online orders if you're local to Bristol.
Response Times
What to expect when you contact us.
General Enquiries
We aim to respond to general questions within one business day. During busy periods, it may take up to 48 hours.
Order Queries
Questions about existing orders are prioritised and typically answered within a few hours during business hours.
Nutrition Advice
Our nutrition specialists respond within a few hours. Complex cases may require additional research time.
Business Partnerships
For wholesale, rescue partnership, or business enquiries, please allow 3-5 business days for an initial response.
Frequently Asked Questions
Once your order ships, you'll receive an email with tracking information. You can also log into your account on our website to view order status and tracking details for all past and current orders.
Standard delivery is £3.95 for orders under £35. Orders over £35 qualify for free standard delivery. Express next-day delivery is available for £6.95 on orders placed before noon on weekdays.
Orders can be modified or cancelled if they haven't been dispatched yet. Contact us as soon as possible via email. Once an order has shipped, you'll need to wait for delivery and then arrange a return if needed.
Yes, we deliver throughout the UK including Northern Ireland, the Scottish Highlands and Islands, and the Channel Islands. Delivery to these areas typically takes 3-5 business days. Additional shipping charges may apply for remote locations.
Contact us via email to arrange a return. Unopened products can be returned within 30 days for a full refund. For food products where your pet hasn't taken to the flavour, we offer exchanges or store credit as long as more than half the product remains unused.
We work with select pet shops, groomers, and boarding facilities. Wholesale accounts receive trade pricing and dedicated support. Email us with details about your business and we'll be happy to discuss options.
Need Urgent Assistance?
For time-sensitive order issues, please include your order number in your email subject line. This helps us prioritise and locate your information quickly.