Terms of Use
Terms and conditions governing your use of our website and services.
Last updated: January 2024
Welcome to Pirro Perdi Pet. By accessing our website and using our services, you agree to be bound by these terms. Please read them carefully before making any purchase or using our site.
About Us
Pirro Perdi Pet is operated by Pirro Perdi Pet Ltd, a company registered in England and Wales. Our registered office is at Unit 14, Avonmouth Business Park, Bristol BS11 9DH, United Kingdom.
Acceptance of Terms
By using this website, you confirm that you:
- Are at least 18 years old or have parental consent
- Have read and understood these terms
- Agree to be bound by these terms and our Privacy Policy
- Will use the website only for lawful purposes
If you do not agree with any part of these terms, please do not use our website.
Products and Orders
Product Information
We make every effort to ensure product descriptions, images, and prices are accurate. However, we do not guarantee that all information is complete or error-free. If we discover an error in the price or description of a product you have ordered, we will inform you and give you the option to continue with the corrected information or cancel your order.
Placing an Order
When you place an order, you are making an offer to purchase. An order confirmation email acknowledges receipt of your order but does not constitute acceptance. A contract is formed when we dispatch your order and send a dispatch confirmation.
Order Cancellation
We reserve the right to refuse or cancel any order for reasons including:
- Product unavailability
- Pricing or description errors
- Suspected fraudulent activity
- Delivery restrictions to certain locations
Pricing
All prices are displayed in British Pounds (GBP) and include VAT where applicable. Prices may change without notice, but changes will not affect orders already confirmed. Delivery charges are shown separately during checkout.
Payment
We accept major credit and debit cards, as well as other payment methods displayed during checkout. Payment is taken at the time of order. All transactions are processed securely through our payment provider.
You confirm that the payment method used belongs to you or that you have authorisation to use it. We reserve the right to verify payment details before processing orders.
Delivery
Delivery Options
We offer various delivery options as displayed during checkout. Delivery times are estimates and not guaranteed, though we make every effort to meet them. Risk passes to you upon delivery to the address you specified.
Delivery Issues
If your order does not arrive within the expected timeframe, contact us and we will investigate. For orders marked as delivered but not received, we will work with our courier to resolve the issue.
Delivery Restrictions
Certain products may have delivery restrictions due to regulations or courier limitations. We will notify you if any items in your order cannot be delivered to your location.
Returns and Refunds
Statutory Rights
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods without giving any reason. To exercise this right, inform us of your decision before the deadline.
Our Returns Policy
In addition to your statutory rights, we offer the following:
- Unopened products: Full refund within 30 days of purchase
- Opened food products: Exchange or store credit if your pet won't eat the food, provided more than half the product remains
- Faulty or damaged items: Full refund or replacement at any time
Return Process
To initiate a return, contact us with your order number. We will provide instructions for returning the item. Return shipping costs are your responsibility unless the item is faulty or we made an error.
Refund Processing
Refunds will be processed within 14 days of receiving the returned item. The refund will be issued to the original payment method.
Website Use
Permitted Use
You may use our website for personal, non-commercial purposes. You agree not to:
- Copy, reproduce, or distribute content without permission
- Use automated systems to access the site
- Attempt to gain unauthorised access to our systems
- Transmit malicious code or conduct attacks
- Engage in any activity that could harm the website or other users
Account Security
If you create an account, you are responsible for maintaining the confidentiality of your login credentials. Notify us immediately if you suspect unauthorised access to your account.
User Content
If you submit content such as reviews or comments, you grant us a non-exclusive, royalty-free licence to use, display, and distribute that content. You are responsible for ensuring your content does not infringe any third-party rights or contain unlawful material.
Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is owned by Pirro Perdi Pet or our licensors and is protected by copyright and other intellectual property laws.
You may not use our trademarks, logos, or other proprietary information without our express written consent.
Disclaimer
Product Use
While we carefully select products and provide general guidance, we are not veterinary professionals. Information on our website does not constitute veterinary advice. Always consult a qualified veterinarian for health concerns about your pet.
Website Availability
We aim to keep the website available at all times but cannot guarantee uninterrupted access. We may suspend access for maintenance, updates, or reasons beyond our control.
Third-Party Links
Our website may contain links to third-party sites. We have no control over these sites and accept no responsibility for their content or practices.
Limitation of Liability
To the fullest extent permitted by law:
- We exclude all implied warranties and conditions
- We will not be liable for any indirect, consequential, or incidental damages
- Our total liability for any claim will not exceed the amount you paid for the relevant product or service
Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any matter that cannot be excluded by law.
Indemnification
You agree to indemnify and hold harmless Pirro Perdi Pet, its officers, employees, and agents from any claims, damages, or expenses arising from your breach of these terms or misuse of our services.
Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, unless you are a consumer and entitled to bring proceedings in your local courts.
Changes to Terms
We may revise these terms at any time by updating this page. Changes take effect when posted. Your continued use of the website after changes constitutes acceptance of the revised terms.
Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Entire Agreement
These terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Pirro Perdi Pet regarding your use of the website and services.
Contact Information
For questions about these terms, contact us at:
Pirro Perdi Pet
Unit 14, Avonmouth Business Park
Bristol BS11 9DH
United Kingdom
Email: [email protected]